- Fire her
- Promote her
- Study her
I decided that the substrate was there and that I would need to figure out why she was failing me, or actually, why I was failing her. After a brief period of observation I learned that she was simply overwhelmed by the volume and was unable to remember her duties and to prioritize them.
The solution: a check-list.
I spent approximately 20 minutes brainstorming her duties and compiling them into a check-list format, which I then printed out and reviewed with her. I was afraid to insult her, so I told her that I used check-lists in college and medical school, and found them to be indispensable. All of which was true. She took the list in the vain that I had offered it and something amazing happened.
Her performance has taken a 180 degree turn immediately. Tasks are being completed on-time, without prompting, and I am free to pursue my duties. She is less stressed and happier, and so am I.
A check-list! Give it a try.