Currently I serve as my hospital's PI committee. PI stands for Performance Improvement. We review adverse events and try to learn from them in order to become better. One tool we use is the RCA: the root cause analysis.
I've started to apply lessons I have learned in PI to processes in my own practice. I am now in the process of developing a repeatable system of PI, based on the hospital's, for my own office. When lab's don't make the chart or a patient is upset over a delayed returned phone call, I do an RCA. So far the initial results have been encouraging.
I'll keep you posted.
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